Refund policy

Refund Policy

Refund is only valid for cancellation of order that is not shipped. Cancellation shall be made to us through telephone: +6012 850 3968 or email: info@audaura.my

Exchange Policy

If a customer realizes during or after delivery of goods, that one or all items are not what the customer expected it to be, the customer can always apply for an exchange of goods seven (7) days from date of goods received.

In order to facilitate the exchange, the customer must know the Web Order Number and/or the Email or the Mobile Number the order was placed with.

Exchange of goods is only entertained at our office and executed upon checking of the conditions of the goods. Customer must bring the goods and proof of purchase to Audaura’s office.

The full address is as follows:
Lot 7, Lorong 51a/227b, Seksyen 51a, 46100 Petaling Jaya, Selangor, Malaysia.

Opening Hours:
Monday – Friday, 10:00 to 16:00
Closed on Weekends & Public Holidays